Refund and Returns Policy

At Luxsaa, we strive to provide you with the best shopping experience and top-quality products. We understand that situations may arise where you need to return a product. Please read our return policy carefully before making a purchase.

1. General Return Guidelines

(a) No Return Available: In general, we do not accept returns for reasons other than product damage or incorrect product received.

(b) Return Eligibility: Returns will only be accepted if the product is damaged or if the wrong product has been sent to you. We will require valid proof to process a return.

(c) Return Period: You must initiate the return process within 24 Hours from the date of delivery.

2. Damaged or Incorrect Product

(a) Damage During Transit: If you receive a damaged product, please contact our customer support team within 24 Hours of receiving the item. To process the return, we may require photographs or other valid proof of the damage.

(b) Wrong Product Received: If you receive a product that is different from what you ordered, please notify us within 24 hours of receiving the item. We will require valid proof such as photographs of the product and packaging.

3. Return Process

(a) Contact Us: To initiate a return, please contact our customer support team at Support@luxsaa.com. Provide details of the issue, including order number, product details, and valid proof of damage or incorrect product.

(b) Approval: Our customer support team will review your request and may require additional information or evidence.

(c) Return Instructions: If your return request is approved, our team will provide you with instructions on how to return the product. Please follow these instructions carefully.

(d) Packaging: Ensure that the product is securely packaged to prevent further damage during transit.

(e) Return Shipping: You will be responsible for shipping the product back to us. We recommend using a reputable shipping service with tracking.

4. Refund or Replacement

(a) Refund: If a refund is approved, we will process the refund to the original payment method used for the purchase. Refunds may take 10 to 12  days to reflect in your account.

(b) Replacement: If you prefer a replacement for the damaged or incorrect product, we will ship the correct item to you at no additional cost.

5. Non-Returnable Items

Certain items are non-returnable for hygiene and safety reasons. These include but are not limited to:

Personalized or custom-made products

Undergarments

Accessories

6. Contact Us

If you have any questions or concerns about our return policy, please contact us at:

Email: [contact@luxsaa.com]

Address: Luxsaa Customer Support, Chennai, 600083, India]

Please note that our return policy is subject to change, and any updates will be posted on our website. By making a purchase on Luxsaa, you agree to adhere to the terms of this return policy.